Frequently Asked Questions
Here are some questions and answers to help you navigate the site and learn more about how the EHS site operates.
Choose one of the following question categories and then select a question in that category to receive the answer.
Searching
Amending Member Profiles
4. I am a member and want to update my details on my member profile. How do I go about this?
5. What is my Membership Reference number and where can I find it?
8. How will I know that these have been received successfully?
9. Will changing my details affect where the paper copy of the society journal is sent?
General Queries
12. I receive an error message when I try to search/logon/register. What do I do?
13. I am a member and I have lost my password. What do I do?
Answers
1. The search facility on this site is only available for members. To enable you to use this facility, you will have to apply for membership which is on http://www.ehs.org.uk/join.asp. Unfortunately you will wait to be supplied with a Membership Reference number first, before you can register to the site.
2. In order to search for the member you are looking for, all you need to do is enter any combination of either name, address or research interests and click the "Search" button. For example, if you are searching for Richard Smith using his name, you can enter any combination of the name, such as:
- Richard
- Smith
- Richard Smith
- "Richard" and "Smith"
- "Richard" or "Smith"
Some members are listed with initials as their first names. In order to search for these members, you will need to conduct the search using only the Family Name as using R Smith, for example, will not make the results any more specific. This means that when you are searching for a member e.g Richard Smith, you should always check all the results for R. Smith as well as skimming the results for the full name.
You will then receive a list of all the names of members that match your search criteria, along with the institution where they are based. Choose the member that you were looking for from the list by clicking on their name, and you will then be taken to the individual page, which shows the full member profile. If you would like to commence a new search there is a link back to the homepage from here.
A tip for searching: as the search results will include all members that match the keywords you have entered, it is wise to include as much information as possible e.g. if you just enter "Richard" you will receive results for all the instances of Richard within the site database. This could be hundreds. If you were to enter Richard Smith, however, the results will be narrowed down somewhat. This is the same for the address and the research interests information.
3. If you receive 0 results for any particular search, you need to click on "Conduct Another Search" and try a different variation of keywords and you should receive some results. If you do not, the person you are looking for may not be a member, or might not have given permission to be shown in the Directory. However, if you are sure they are and have given permission, then you need to contact the electronic helpdesk at cs-websites@wiley.com and we shall look into this for you.
Amending Member Profiles
4. In order to access your own member profile, you will need to sign in first and then go to http://www.ehs.org.uk/members/mdupdate.asp You will then have access to your personal details.
5. Your Membership Reference number is the number that appears at the beginning of the second line of your address label which is on the paper copy of the society journal.
Contact Maureen Galbraith (ehsocsec@arts.gla.ac.uk) if you need assistance in locating your Membership Reference number.
6. Members wishing to amend personal profiles have to register because only you can access your own individual profile and so this part of the site has been password protected to prevent any other member or any non-member amending your personal member profile without you knowing.
7. No - once you have received your password, all you need to do is re-validate this password on the logon page at each visit and you will have access to your member profile. There is a direct link to the logon page from the homepage.
8. When you click "Submit", you will receive a confirmation on screen that your details have been received successfully. You may print this off to use as a record. If you do not receive a confirmation on screen, you should either click back and make sure you have entered your details correctly or you should contact the electronic helpdesk at the email address provided with your query and you will receive a reply shortly after.
9. When you amend your contact details, these changes will be uploaded back to our database but the ship-to address will remain the same as it was before (i.e. contact details rather than delivery details are changed). If you want to change your ship-to details you will need to contact our Journals Customer Services department separately at jnlinfo@blackwellpublishers.co.uk.
10. No. Each member's profile is password protected and can only be accessed by the member whose profile it is in order to keep the site secure. If you do notice an error in a member's profile whilst you are searching, please contact the electronic helpdesk and we shall notify the member of the error so that they can then make the changes themselves (if the member is a friend or colleague then you may want to contact them yourself with this information).
General Queries
11. All you need to do is contact our electronic helpdesk at cs-websites@wiley.com with your full name and your Membership Reference number request and you shall be contacted shortly after with further information.
12. All you need to do if you receive any form of error message is contact the electronic helpdesk at cs-websites@wiley.com with your query and information about what browser and what version of this browser you are using. You shall then receive a reply shortly after.
13. All you need to do is enter your e-mail address to http://www.ehs.org.uk/passwordreminder.asp and you will receive an e-mail from our techincal devision, confiming your password.
